Privacy Policy

Last Updated: June 15, 2023

At Sojifo Lakosi Pte Ltd ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our document services in Singapore.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Register for our services
• Submit documents for processing
• Contact us via email, phone, or our website
• Make payments for our services

The types of personal information we collect may include:

• Full name and contact details (email, phone number, address)
• Identification documents (NRIC, passport, etc.)
• Payment information (credit card details are processed securely by our payment processor)
• Documents submitted for our services

2. How We Use Your Information

We use the information we collect to:

• Provide and maintain our document services
• Process transactions and send related information
• Respond to your inquiries and provide customer support
• Improve our services and develop new features
• Comply with legal obligations and prevent fraudulent activities

3. Disclosure of Your Information

We may share your information in the following situations:

• Service Providers: We may share your information with third-party vendors who perform services on our behalf, such as payment processing, document delivery, and IT services.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Secure storage of physical documents in locked facilities
• Encryption of electronic documents and communications
• Access controls to limit who can view your information
• Regular security audits and updates to our systems

5. Data Retention

We retain your personal information only for as long as necessary to:

• Provide the services you have requested
• Comply with our legal obligations (typically 5 years for financial records in Singapore)
• Resolve disputes and enforce our agreements

After this period, we will securely delete or anonymize your information.

6. Your Rights Under PDPA

Under Singapore's Personal Data Protection Act (PDPA), you have the right to:

• Access and receive a copy of your personal data in our possession
• Correct any errors in your personal data
• Withdraw consent for the collection, use, or disclosure of your personal data
• Request information about how your data has been used or disclosed

To exercise these rights, please contact our Data Protection Officer at dpo@sojifo-lakosi.sbs.

7. International Data Transfers

If your documents require processing outside Singapore, we ensure that:

• The recipient country has comparable data protection laws, or
• We have appropriate safeguards in place through contractual agreements

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: privacy@sojifo-lakosi.sbs
• By mail: Data Protection Officer, Sojifo Lakosi Pte Ltd, 18 Cross Street, #02-01, Singapore 048423
• By phone: +65 024858292